Refund Policy 

Codeaxe Technologies delivers custom software engineering services structured around phased milestones defined in a bilateral Statement of Work (SOW). Payments are scheduled according to tangible deliverables such as wireframes, frontend prototypes, API integration, and staging deployment.

Because engineering hours and computational resources are dedicated specifically to your custom architecture, refund eligibility is assessed against the delivery status of individual milestones.

A refund request will be reviewed and considered if: (a) a milestone was paid in advance but engineering work has not commenced; or (b) the delivered milestone materially deviates from documented technical requirements and our team is unable to remediate it within the agreed revision window.

Refunds are not granted for changes in client business direction, subjective design preference shifts after approval, or scope expansion beyond the initial SOW.

To initiate a review, submit a written request to support.codeaxe@gmail.com detailing the project title, milestone invoice number, and the specific discrepancy.

Our engineering leadership and accounts team will acknowledge receipt within 24–48 hours and provide a comprehensive written resolution within 7 business days.

Upon mutual agreement of a refund, funds will be released within 7 to 10 business days directly to the original bank account, card, or payment method utilized for the transaction.

Depending on interbank routing and payment gateway clearing cycles, international transfers may take an additional 3–5 business days to appear on your statement.

Certain project expenses are strictly non-refundable, including dedicated cloud server hosting (AWS/GCP/Vercel fees), third-party API credits (OpenAI, Stripe, Twilio), purchased domain names, and third-party software licenses provisioned for the project.

Clients may request project cancellation with written notice. In such cases, the client is responsible for hours worked and deliverables completed up to the cancellation notice date.

Any unearned advance payments for future uncommenced milestones will be refunded in full, and all source code and documentation completed up to that point will be handed over to the client.